Missing Information

Sometimes customers amaze me. It is not that they are nessessarily stupid people but the bright lights of shopping centers seem to switch off their brains.

First customer of the morning came up and placed items on the counter. He wasn't unfriendly and his eye's were not crossed so I'll assume he had some intelligence. Our till requires us to enter a postcode so that we can see where our customers are based.

Me: Can I get your postcode?

Customer: Zero, zero, zero, zero.

Me: Zero zero zero zero?

Customer: I don't want to give it out. I don't want you to send me anything.

Me: Ok then. Are you a club member?

Customer: Yes.

He hands me his club card and I scan it. When we enter a customers club code all their information is brought up on the screen, including their postcode, address and previous purchases.

What I should have done was confirm his post details. No, what I should have done was first tell him that we can't post anything based purely on a fucking post code and then slapped him because we already send him stuff as he is a member of our retail club.